Frequently Asked Questions (FAQ)

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How long does order processing take?

Orders are typically processed within 1–3 business days. During high-demand periods, processing times may be longer.
 

Can I cancel or change my order after placing it?

No. Once an order is placed, it cannot be canceled, changed, or modified. Please review your order carefully before checkout.
 

Why is an item still showing in stock after selling out?

Due to high traffic and paid advertising campaigns, inventory updates may take up to 72 hours to reflect on the website.
 

If an item becomes unavailable after your purchase, we will contact you regarding possible replacement options, store credit, or cancellation at our discretion.
 

How long does shipping take?

Shipping times vary depending on your location and carrier. Delivery estimates are not guaranteed.
 

Will I receive tracking information?

Yes. Tracking information will be emailed once your order has shipped.
 

What if I entered the wrong shipping address?
Customers are responsible for entering the correct shipping information at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.
 

Do you ship internationally?
International customers are responsible for customs fees, import taxes, and duties required by their country.

What is your refund policy?

ALL SALES ARE FINAL.

We do not offer:

• Refunds

• Returns

• Exchanges

Please review all product details before purchasing.
 

What if my item arrives damaged?

Contact us within 48 hours of delivery and include:

• Your order number

• Photos of the item

• Photos of the packaging

Requests submitted after 48 hours may not be accepted.
 

What if my package is lost or stolen?

Once a package is marked as “Delivered” by the carrier, we are not responsible for lost or stolen packages. Please contact the shipping carrier directly to file a claim.

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Are your product photos accurate?

We do our best to display products accurately. However, colors and appearance may vary slightly depending on screen settings and lighting.
 

Will sold-out products restock?

Some items may restock while others may be limited edition or discontinued. Follow our social media or subscribe to updates for restock announcements.

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What payment methods do you accept?

We accept major debit cards, credit cards, and other payment options available at checkout.
 

Is my payment information secure?

Yes. Payments are processed securely through trusted third-party payment providers. We do not store full payment information on our servers.

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Why was my order canceled?

Orders may be canceled if flagged for:

• Suspected fraud

• Billing issues

• Unauthorized payment activity

• Inventory limitations

We reserve the right to refuse service at our discretion.
 

How can I contact customer support?

For support inquiries, contact us at:

• Email: Novation2realty@gmail.com
  Website: www.NOHVAthrift.com 

Please allow 24–72 business hours for a response.

 

Due to high demand from advertising campaigns, some products may sell out before inventory updates are completed. Website inventory may take up to 72 hours to update.